Code of Conduct

Recently Victorian Legistlation as changed regarding the requirements for complementary health practitioners.  The new legislation includes a Code of Conduct for complementaty health practitioner (who they refer to as non-registered practitioners).  This text below is taked from the HCC website. You can read the full text here. Please be assured that I always adhere to this code.

"The national Code of Conduct sets standards for non-registered providers, who are not regulated under the national scheme by AHPRA. It also applies to registered practitioners operating outside their area of registration, for example a physiotherapist providing reiki therapy.

The code became Victorian law on 1 February 2017. Any possible breach of this code by a non-registered provider may be grounds for a complaint to, or investigation by, the HCC.

In summary, the Code of Conduct says that practitioners must:

  1. Provide services in a safe and ethical manner
  2. Obtain consent from their clients
  3. Display appropriate conduct when giving treatment advice
  4. Report concerns about treatment or care provided by other health care workers
  5. Take appropriate action in response to adverse events
  6. Adopt standard precautions for infection control
  7. Practice safely if diagnosed with infectious medical conditions
  8. Not make claims to cure certain serious illnesses
  9. Not misinform their clients
  10. Not practice under the influence of alcohol or drugs
  11. Modify or stop practicing if they have certain mental or physical impairments
  12. Not financially exploit clients
  13. Not engage in sexual misconduct
  14. Comply with relevant privacy laws
  15. Keep appropriate records
  16. Be covered by appropriate insurance
  17. Display information about this code and how to make a complaint."

Finally, we are also required to share the following regarding complaints.

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

  • Fill out a complaint form online at or
  • Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.